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Company Name:
DestinationXL Group
Store Manager - Destination XL
General Summary:
The primary focus of DXLG's store management is to create and manage a team of customer service and product knowledge experts who are committed to building and sustaining a long term relationship with our customers by providing an environment that enhances the buying experience. The Store Manager is responsible for the overall operation and performance of the store, which includes sales, merchandising, operations, staff selection and supervision, training and development, loss prevention and expense control. They are fully accountable for driving sales and profitability while supervising up to 20 associates and directing all aspects of store operations. Our Store Managers must adhere to all company guidelines, procedures and applicable state and federal laws to ensure efficient daily operations. They establish high standards of performance and act as a role model by exhibiting those standards. DXL Store Managers should have a passion for clothing and fashion and the ability to sell and market a broad range of apparel, including tailored clothing, and hard line merchandise. The ability to develop and maintain long term customer relationships is critical.
Essential Duties & Responsibilities:
Develop, foster and maintain a store culture focused on the customer, enhancing the buying experience and building relationships that lead to long term business growth. Demonstrate detailed knowledge of all products and services.
Responsible for achieving individual sales goals and in ensuring the store meets its sales plan.
Monitor and positively affect profitability in the areas of customer service, sales, inventory/expense control and risk management.
Hire and sustain a superior sales team that supports our customer focused culture.
Train, develop and coach associates on selling skills and behaviors and operational procedures; lead by example. Provide on-going coaching and counseling, create succession plans and effectively manage performance and corrective action processes.
Empower associates to use their skills, experience and good judgment as an effective customer service tool.
Direct and coordinate their activities to meet sales, productivity and profit goals.
Responsible for effective implementation of all visual merchandising standards and operational direction. Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion. Create merchandise presentations and displays that have impact, are customer focused and maximize sales.
Effectively communicate with District Manager on a regular basis.
Ensure each customer is welcomed into the store in a warm and genuinely sincere manner.
Ensure the appropriate quality time is spent with the customer, asking questions in order to learn about his/her needs, preferences and lifestyle.
Go above and beyond the customer's initial requests and assist in fulfilling his/her wardrobe needs by recommending complete outfits.
Ensure each customer is connected to the brand by engaging him/her in our loyalty program, and turning them into DXLG "fans" by encouraging return visits.
Qualifications & Requirements:
Minimum of 5-7 years of retail experience, with at least 4 years in a supervisory capacity.
Minimum of 2 years of luxury retail apparel experience preferred; hard lines experience helpful.
High school diploma or equivalent, college or university degree a plus.
The associate must regularly lift up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Associate must be available to travel to neighboring store locations as needed.
Prior experience working in a commission environment preferred

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